Kobble Creek Soy Co return & refund policy

We take pride in individually handcrafting each of our products and want you to be  completely satisfied with your Kobble Creek Soy Co purchase. If your product is damaged or not to your expectations, our return policy is outlined  below or you can reach us at kobblecreeksoyco@gmail.com. Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

Returns

Please contact us at kobblecreeksoyco@gmail.com within 7 days of receiving your product to initiate a return.  If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition and packaging that you received it. 

Any item not in its original condition, damaged or missing parts for reasons not due to our error will not be accepted for return. We do not offer returns due to scent preferences or mistakes in the ordering process for which we are not at fault. We do not offer a refund or exchange on sale items.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of  payment, within 5 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kobblecreeksoyco@gmail.com

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.